Returns – HandCraft Nails

Help & Support

Frequently Asked Questions

Everything you need to know about our handcrafted press-on sets

How do I choose my nail size?

You can measure your nails using our Nail Sizing Guide. We also offer a custom sizing option if your nails don't fit standard preset sizes.

Are your nails reusable?

Yes! With proper removal techniques and careful maintenance, our press-on nails can be worn and reused multiple times.

How long do press-on nails last?

Wear time depends on your natural nail preparation, application method (tabs vs. nail glue), and daily activities. On average, they last anywhere from a few days up to two weeks.

Do you offer customized nail designs?

Yes! We welcome custom orders. You can request tailored designs, personalized color palettes, specific nail shapes, or exact custom sizes.

Are the nails handmade?

Yes! Our collections are handmade, carefully designed, and finished with high-quality salon products for durability and detail.

How should I care for my press-on nails?

Avoid prolonged exposure to water and harsh cleaning chemicals without gloves, and remove them gently by soaking rather than forceful peeling.

What if I receive a damaged or incorrect order?

Please reach out to us with clear photos of the package and items. If the issue is on our end, we will arrange a prompt replacement or refund.

Can I return or exchange my nails?

Due to strict hygiene standards, we do not accept returns or exchanges. If there are manufacturing defects or fulfillment mistakes, we will resolve them immediately.

How long does delivery take?

Delivery timelines depend on your destination address and whether you ordered a ready-to-ship or custom-made set.

Return & Exchange Policy

At *HandcraftNails, every order is carefully checked and packed before dispatch. Because our press-on nails are made specifically for our customers, **we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.*However, if your order arrives *damaged, defective, or there is an error on our part*, we’re here to make it right. 🤍* Please contact us within *24 hours of receiving your order*.* Send us clear photos or a video showing the issue.* If the issue is confirmed to be our fault, we will either *refund you or remake and send you a replacement set*, depending on the situation.* Damage caused after receiving or wearing the nails is not covered under this policy.We want every HandcraftNails order to reach you safely and exactly as expected. ✨

Frequently Asked Questions

Return & Exchange Policy

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